Frequently Asked Questions

SHIPPING
Where do you ship to?

We currently ship within the United Kingdom only.
Is shipping free?

Yes. We offer free standard shipping on all UK orders.
How long does delivery take?

Orders are processed within 1–2 business days (excluding weekends and public holidays).

After dispatch, delivery typically takes 4–5 business days.

Estimated total delivery time: 5–7 business days.
What is your order cut-off time?

Orders placed before 4:00 PM (UK time) on a business day begin processing the same day.

Orders placed after 4:00 PM are processed the next business day.
Where are orders shipped from?

All orders are fulfilled from our UK fulfilment centre in Birmingham.
Will I receive tracking information?

Yes. Tracking details are sent once your order has been dispatched.
What if my order is delayed?

If your order has not arrived within the estimated timeframe, please contact us. We will investigate with the carrier.

RETURNS & REFUNDS
What is your return period?

We currently ship within the United Kingdom only.You may return items within 30 days of delivery.
What condition must returned items be in?

Items must:

  • Be unworn outdoors
  • Be in original condition
  • Be returned in the original box

    Indoor try-on is permitted.
Who pays for return shipping?

For change-of-mind returns, customers are responsible for return shipping.

If the item is defective, damaged, or incorrect, we reimburse return shipping costs after inspection.
How long does it take to receive a refund?

Refunds are processed within 7 business days after the returned item is received and inspected.
Do you offer exchanges?

Yes. Exchanges are available subject to stock availability.

ORDERS & CANCELLATIONS
Can I cancel my order?

Orders may be cancelled before dispatch for a full refund.

If already dispatched, the order must be returned under our return policy.
Will I receive an order confirmation?

Yes. You will receive a confirmation email after successful payment.
What if I entered the wrong shipping address?

Please contact us immediately. If the order has not yet been dispatched, we may be able to update the address.

PRODUCTS
Are your product images accurate?

We aim to present accurate images and descriptions. Minor colour variations may occur due to screen settings or lighting.
Do you offer subscription products?

No. All purchases are one-time transactions.
How do I choose the correct size?

Size guidance is provided on each product page. If you are unsure, contact us before ordering.
What if an item is out of stock?

If an item becomes unavailable after purchase, we will notify you and issue a full refund.

PAYMENTS
What payment methods do you accept?

Payments are processed securely via Stripe. We accept major debit and credit cards, Apple Pay, and Google Pay.
In what currency are payments processed?

All transactions are processed in GBP (£).
Is checkout secure?

Yes. Payments are processed securely using encrypted technology via Stripe.

CUSTOMER SUPPORT
How can I contact customer support?

Email: contact@modish-vogue.com

Phone: +44 117 410 2542

Support hours:

Monday–Friday

9:00 AM – 5:00 PM (UK time)
How quickly do you respond?

We aim to respond to enquiries within 24 hours during business days.
Do I need to contact you before returning an item?

Yes. Please contact us first to receive return instructions.

ACCOUNT & SECURITY
Can I create an account?

Yes. Customers may create an account to track orders and manage information.
How is my data protected?

We use secure hosting and encrypted payment processing. Please refer to our Privacy Policy for full details.

We’re Here to Help

If you have questions about our products, sizing, orders, or returns, our support team is available to assist you. We aim to provide clear information and timely responses to help you shop with confidence.

You can reach us by email or phone during our business hours, and we respond to enquiries within 24 hours on working days.

Contact us