Return and refund policy

Last Updated: 01 March 2026

At Modish-Vogue, we aim to ensure customer satisfaction while maintaining transparent and fair return conditions.

This policy applies to purchases made on www.modish-vogue.com

1. 30-Day Return Period

You may return your item within 30 days of delivery.

Returns are accepted for:

  • Change of mind

  • Incorrect items

  • Damaged or defective products

2. Return Conditions (Change of Mind)

To qualify for a return due to change of mind:

  • Items must be unworn outdoors

  • Items must be in original condition

  • Items must be returned in the original box

  • Indoor try-on is permitted

  • Items must not show signs of outdoor use, damage, or excessive wear

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

Before sending any item back, you must contact us at:

contact@modish-vogue.com

We will provide return instructions and confirmation.

Returns sent without prior contact may be delayed or refused.

4. Return Address

All approved returns must be sent to:

ShipBob UK Fulfillment Centre
Edison Road
Hams Hall Distribution Park
Birmingham
B46 1DA
United Kingdom

5. Return Shipping Costs

A. Change of Mind

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service.

B. Damaged, Defective, or Incorrect Items

If the item is:

  • Damaged upon arrival

  • Defective

  • Incorrect

We will reimburse the return shipping cost after receiving and inspecting the item.

Proof of postage may be required.

6. Inspection & Refund Processing

Once we receive your returned item:

  • The item will be inspected

  • Refund approval will be confirmed

If approved, your refund will be issued within 7 business days to the original payment method.

Refund timing may vary depending on your bank or card provider.

7. Exchanges

We accept exchanges subject to stock availability.

If you wish to exchange an item:

  • Contact us before returning

  • The replacement will be dispatched after the original item is received and inspected

If the requested size or style is unavailable, a refund will be offered instead.

8. Order Cancellations

Orders may be cancelled before dispatch.

If the order has already been shipped, it must be returned under this return policy.

9. Statutory Rights

Nothing in this policy affects your statutory rights under:

  • The Consumer Rights Act 2015

  • The Consumer Contracts Regulations 2013

If goods are faulty, you may be entitled to additional remedies under UK law.

10. Non-Returnable Situations

We may refuse returns where:

  • Items have been worn outdoors

  • Items are damaged by misuse

  • Items are returned without original packaging

  • Items are returned after 30 days

11. Contact Information

For return assistance, please contact:

  • Company name: SCANDIVOGUE LTD
  • Website: www.modish-vogue.com
  • Company Address : Unit 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FH
  • Warehouse: ShipBob UK Fulfillment Centre Edison Road Hams Hall Distribution Park Birmingham B46 1DA United Kingdom
  • E-mail :contact@modish-vogue.com
  • Phone : +44 117 410 2542
  • Company number: 15796551
  • Customer Service: Monday to Friday 9:00am to 5:00pm, GMT